Privacy policy overview
How we protect your personal information and privacy
Introduction to privacy practices
This policy describes how your data is collected, used, and protected when you visit our website or subscribe to our services.
We process personal information in compliance with Australian law, GDPR, and other applicable regulations.
Information we collect
We gather information you provide directly, as well as data collected automatically for site operation and analytics.
Information you provide to us
- • Details shared during consultations or via forms
- • Contact information such as name and email address
- • Communication preferences you select
- • Feedback submitted about our services
- • Requests for support or assistance
Information collected automatically
- • Device and browser details for site compatibility
- • Usage data such as visited pages
- • Date and time of access to our site
- • IP address for security and analytics
- • Cookie identifiers and site preferences
How we use your information
Your data helps us provide services, respond to enquiries, and improve your experience.
- • To manage your subscription and deliver services
- • To respond to support requests
- • To provide appointment reminders
- • To improve website performance
- • To comply with legal obligations
- • To communicate important changes
- • To personalise your experience
Our commitment: We protect your privacy and use your information only as described in this policy. Your trust is important to us.
When we share your data
We do not sell your data. We may share it with service providers or as required by law.
Trusted service providers
We use secure third-party providers for hosting, analytics, and communications. They must comply with privacy standards.
Legal requirements
We may share data if required by law or for regulatory compliance.
Anonymous statistics
Aggregated, non-identifiable information is used to analyse service usage.
Your privacy rights
You have rights regarding your data, including access, correction, and deletion. Contact us to exercise these rights.
- • Right to request your data
- • Right to correct personal details
- • Right to request deletion
- • Right to data portability
- • Right to object to processing
- • Right to restrict processing
Contact our team to exercise your rights or for more information about your privacy options.
How we keep data secure
We implement technical and organisational measures to protect your information against unauthorised access.
Technical security measures
- • Data encryption for sensitive information
- • Secure server hosting and backups
- • Firewall and intrusion monitoring
- • Regular security updates and audits
Organisational security practices
- • Staff privacy training and awareness
- • Access controls based on role
- • Policies for secure data handling
- • Regular policy reviews and audits
How long we keep data
We retain your data as required for service delivery, legal compliance, and security.
- • Kept for the duration of your subscription
- • Retained for ongoing service support
- • Stored for service documentation
- • Held as required by law
- • Kept with your consent only
You may request deletion of your data at any time, subject to legal requirements.
International data transfers
Your data may be processed outside Australia using secure, compliant providers.
- • Contractual safeguards in place
- • Only with trusted partners
- • Compliance with privacy standards
- • Assessments for legal adequacy
Cookies and similar technologies
Cookies are used for site operation, analytics, and remembering preferences. See our Cookie Policy for details.
Types of cookies we use
- • Needed for website functionality
- • Used to measure site usage
- • Remember your preferences
- • Enable enhanced features
You can manage cookie settings at any time through your browser.
Changes to this policy
We may update this policy periodically. Significant changes will be communicated to users.
- • Notice posted on our website
- • Updated effective date provided
- • Direct notification if required
- • Continued use implies acceptance
Please review this policy occasionally for updates.
Contact us about privacy
For privacy questions, contact our support team at the details below.
nyralovent
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61 3 3987 5685
Email: content@nyralovent.com
Policy last updated: September 10, 2025
Effective from: September 10, 2025